HARMILAP SHARE TRANSFER AGENTS

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Timelines pertaining to various services provided by RTA

Serial No: Nature of Service Expected Timelines (number of days)
A :- Investor Service Request:
1 Processing of transmission request 21
2 Processing of issue of duplicate security certificate request 30
3 Processing of dematerialization request 15
4 Processing of remat request 30
5 Processing of Transposition request 15
6 I. Processing of request for change in / updation of
a. Name 30
b. Signature 30
c. Nomination 30
d. Contact details (Address, E-mail address and Mobile number) 15
e. Bank account details 15
II. Processing of request for Updation of PAN 15
7 Processing of Re-validation of dividend / interest / redemption instruments &
sending the remittance request files to the bank / Company 15

B :- Grievance Redressal
1 Providing response to the inquiries of the investors and Redressal of Grievance 21

C :- Other Operational activities
1 Allotment of securities (IPO) 6
2 Intimation regarding distribution of corporate benefits (dividend, bonus, stock Split)
a. E-mail communication 15
b. Physical communication 30
Trend of monthly disposal of complaints

Serial No: Month Carried forward from previous month Received Resolved* Pending**
1 2 3 4 5 6

1 Apr-26 0 0 0 0
2 May-26 0 0 0 0

*Should include complaints of previous months resolved in the current month, if any.
**Should include total complaints pending as on the last day of the month, if any.
^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

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